Returns & Cancellations

As we operate within an extremely specialised market we strongly recommend that you consider your purchase carefully, as a number of our items are custom made to order, shipped in to customer specification and may come with charges to return them. If for whatever reason you do change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 14 days after delivery.Following the Distance Selling Regulations, we will accept stocked items back even if you have opened the goods to inspect them.

You are entitled to a refund as long as you return your goods within 7 working days from the day of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them.We will then give you a full refund for the cost of the product plus the delivery charge paid on stocked items. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

We cannot refund/cancel your purchase if:

  • You return your product without proof of purchase.
  • There is a contract for services with the product and you have started using the services; this would include, for example, an airfreight product from a USA supplier.
  • The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged.
  • The goods were a special order and/or made to your specification.
  • Special order items and back order items fall under section 1 of our terms and conditions which impose a 15% handling charge + P&P charges.

For further information please contact us and we can send you our exchange/refunds form on request.

 How can I cancel an order before delivery?

Should you wish to cancel your order before delivery please call us immediately and we’ll discuss the cancellation and whether you require an alternative product to be sent to you or a refund.

What happens if a product arrives damaged?

Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product please call us straight away and we’ll discuss a free of charge collection and either a refund or replacement product.

We do ask that you:

  • Do not use the product for your own safety
  • Inform us straight away
  • Communicate via writing and not phone

What happens if my item is faulty?

We ask you to contact us as soon as possible so we can investigate the problems anf try to provide a solution. if no solution is available we can replace the item free of charge.